An online marketplace is a place where people buy from people. It’s like a local market, but with one difference: you can buy and sell online without even leaving your comfort zone. More than that, here you can also order agricultural services from Nigerians that are close to you.

Basically, whatever you need about agriculture is here. Just type it in the search bar, and viola! You will find it.

No, as we are not a shop or retail seller. But we have a physical office.

FarmDepot is an online marketplace — here you can sell your farm produce or processed foods, buy goods from real people, find agricultural services you need. Any deal you make, you make with people. And we exist just to help you find each other.

Here is how to buy or sell on FarmDepot effortlessly by following the steps below:

How To Sell:

1. Register (if you haven’t) or Sign-in (If you already have an account) to your profile on FarmDepot;

2. Click on the button “Add Listing”;

3. Complete all the information. Choose a proper category, upload the photos of your goods, and write a clear title with a detailed description of what you’re selling. After that, enter a fair price and double-check the information you’ve entered;

4. If everything looks fine, click on the “Submit” button;

As soon as you’re done with all these steps, your ad goes for a review. We check it to ensure that it’s in line with our rules and that all the information is correct. Once your advert is live, you will receive a notification email. If there’s something wrong, we’ll specify all the edits you should make.

How to Buy:

To fully enjoy buying things on FarmDepot, follow our simple guide:

1. Search for the item/goods/services: Use a search panel with filters and find what you need. We have over a thousand adverts, so you can choose exactly what you are looking for.

2. Contact a seller: You may chat on FarmDepot or call a seller via phone and set up a meeting face to face, discuss some details or negotiate about the price.

3. Take your item or order a delivery: We check our sellers carefully, but it’s always better to check twice, right? Meet with the seller in a public place and be sure to pay only after you get the item.

4. Leave your feedback about the seller: Feel free to share your experience: write your feedback on the seller’s page. Not sure how to do that? Check out the guide here. Other buyers will thank you one day 😉

That’s all you need to do! Welcome to our great FarmDepot Fam!

No, we don’t. But we have an arrangement with a third party in the form of a partnership and the delivery service is for subscribed members only.

Meanwhile, you can always discuss with the seller a comfortable way of delivering.

1. Add a precise title for each advert;
2. Make sure you add a brief and clear description without any false information;
3. Every advert should contain unique images taken by you without any contact information or watermarks;
4. Make sure you choose an appropriate category. Be attentive to selecting categories for your goods.
5. If you mention the wrong category, we may reject your ad;
6. The prices of your items must correspond to the actual prices of similar products;
7. Indicate correct contact details so that your potential customers can reach you easily.
8. Try to respond to all the incoming calls or call back your customers once it’s possible;
9. All posted products and services must be located in Nigeria;
10. All items and products must be legally permitted (you can check the list of prohibited items here);
11. Publish all items for sale separately. There is a rule: “1 ad = 1 item”;
12. Create different adverts. If the ads are identical, we consider them duplicates and may reject them.

Membership Packages are specifically designed tools for the sellers that help to promote the items more.
As a result, you will sell all the goods much faster and get up to 1000x more clients for all your ads 🤩

To learn more about the types of Membership Packages we offer, click here.

To contact our Support Team, choose the most convenient channel for yourself: live chat or email.

Chat:

Live chat is the fastest way to get a response from us. As soon as you send us a message there, one of the Managers who are online will react shortly. We recommend using it for urgent cases.

Email:

If your case is not urgent, we recommend you send an email to support@farmdepot.com.ng

Here are some tips on how to prepare an efficient email and get assistance faster based on the type of issue you’ve faced:

Something is not working correctly on the platform: If you’re using the desktop version, specify what operating system and browser you use. If the issue is about our app, let us know what operating system and app version you use. If possible, take screenshots that show what kind of issue appears;

Issues with payments for Membership Subscription Services: Describe what kind of issue you’ve faced. Specify important details: what package you bought, what payment method you used, sum, date of the payment, depositor’s name. It’s best to attach a payment receipt copy or debit alert proof. This will help us a lot to assist you faster.

Scam Case: If you’ve faced a scam or you have suspicions that one of the users may deceive people, please tell us about it in your email. Share a link to the profile of such a user, and describe all the details you have. If possible, attach screenshots of your conversations and other pictures or materials that can prove your words. The more information we have, the higher chances we can take all the necessary steps faster.

Why don’t we provide phone support?

With all the screenshots and details we need to assist you, it’s clear that we’re able to do that in a more efficient manner through chat and email. These methods for support also help us keep detailed records of all your requests and be on the same page with you at all times.

Note: If you need phone support for Subscribed Service enquiry, you may always request a call back with the “Manager’s Call” button in your Profile.

If you see something suspicious on FarmDepot, please let us know about it by following the steps below:

Click on “Report abuse”
Select the reason for your suspicion:
Type in your comment with all the details that can help us understand the case better and click on the “Send” button.
Our Support Managers will consider your request shortly. If your report proves that we’ve faced a scam case, we will block such a seller immediately.

Thanks to your caution, the FarmDepot platform will be more secure for millions of users. Safety first!

Users shall comply with all applicable laws, the Terms of Use, and all posted Platform rules and policies.

Here is a non-exhaustive list of goods and services prohibited from being posted or promoted on FarmDepot:

• Narcotics, Steroids
• Weapons
• Restricted military/police items
• Human organs
• Stolen property
• Code grabbing and lock picking devices
• Electronic equipment prohibited by the law
• Products (goods or services) prohibited to sell by the Nigerian law
• Any goods, sale, distribution, or advertising of which is banned or restricted by the NAFDAC or any other relevant authority of Nigeria;
• Any goods, sale, distribution or advertising of which is prohibited by applicable legislation of Nigeria;
• Any goods that do not comply with standards and quality requirements imposed on such goods by applicable legislation of Nigeria;
• Any goods that are represented on the label or described as a treatment, preventative, or cure for diseases, disorders, or abnormal physical states specified by applicable legislation of Nigeria.
• Trophies and wildlife specimens (including but not limited to ivory artifacts and pangolin parts) in relation to which trade is prohibited by applicable legislation.

If you have noticed any adverts promoting prohibited items, please report them. If you’re unsure on how to do that, find answers here.

The feature of leaving feedback becomes available if you have had any interaction with the seller. After you made or didn’t make a deal, share your experience by following the instructions below:

Click on the button “Leave feedback”. You can find it on the ad page or on the seller’s profile:

Rate your experience. Select one of the smileys to specify how satisfied you are with the experience you had:

Provide detailed feedback about the seller. For example, tell us more about how your communication went: were you treated nicely or left with a bad feeling? Ensure you also specify if you’re satisfied with the product and how the delivery went:

Click on “Send feedback”:

We review all feedback to ensure they’re relevant and in line with our rules. It’ll become available online and visible to all our users as soon as it passes review.

Thanks for every feedback you leave! You help us build the safest place for making all kinds of deals.

Sure, just as ads feedback may contain inappropriate or false information that can mislead other users or harm the reputation of honest sellers. That’s why we review every feedback before it becomes publicly available.

There are several feedback statuses:

Moderation – as soon as you publish your feedback, it goes on review. It has a “Moderation” status until we make a decision about it;

Active – you won’t actually see any frame with this word, but if your feedback is publicly available and anyone can see it, it’s the “Active” status;

Declined – it may happen that your feedback is considered false or not related to the details of your interaction with this particular seller. In this case, the status would be “Declined”, and unless you edit it and send it for another review, it won’t be visible on FarmDepot;

Converted to complaint – if your feedback describes the seller as a scammer or it contains proof of suspicious activity of this seller, we convert your feedback to the complaint and start our security check to see if this user proves to be indecent. If we find proof, they will be blocked.

Sometimes we so agree with the feedback that we want to show the person who left it that we know what they’re talking about!

You can easily react to any feedback you see:

Or you can comment on it:

If you’d like your comment under someone’s feedback to be published, please stick to some simple rules:

Be polite: We don’t accept comments that contain offensive language. No matter how upset you are, offensive comments never help. Express your feelings with appropriate words.

Be tolerant: We don’t support racist beliefs, violence, vulgarity, or other things that aim to harm others.

Be decent: We offer so many tools for promoting your goods and services. Please use them instead of leaving your contact details, links or promotional messages under the comments of other sellers’ clients.

We’d love you to interact with other our users safely and conveniently. Let’s ensure that together.

Changed your mind or forgot to mention something? Not a problem. You can edit your feedback in a few clicks at any time.

1. Go to the feedback you’d like to edit and click on “Edit”under it:

2. Make desired changes and hit the “Edit Feedback” button:

You’ll see it available on the platform as soon as we review it once again to ensure it’s in line with our rules.

Things happen, and no matter how hard you try, you can fail to satisfy that one client and eventually receive negative feedback. 

It’s frustrating but definitely not the end of the world. In our opinion, ignoring speaks volumes, so it’s clear that you have to react somehow.

Another question is – how exactly? It depends on the type of feedback you receive. Specifically, there will be negative feedback that you accept and agree with and feedback that you think is unjustified or just plain wrong.

People are different so you should be ready for both cases. Now let’s see how to handle each of them.

Justified negative feedback

Unfortunately, no one is immune to mistakes. For instance, you could reply with huge delays, it could turn out that the product is out of stock but still shows as available, and finally, a customer might receive a damaged or wrong item.

In such an instance, it needs to be resolved quickly and appropriately.

Remember that you should be professional at all times. Don’t underestimate the power of apologies for the inconvenience. You can’t be in a good state to negotiate a reasonable settlement if you don’t say that you’re sorry and understand how frustrating the client feels.

If you can’t do an exchange for the product or a full refund so that the client edits the negative feedback, try to just explain what the situation was. If potential clients see that you’re ready to admit your mistakes and offer solutions, they’d be more favourable.

Take this feedback as a chance to improve something about your processes. Check your inbox more often, ensure that all the products listed are in stock, and double-check the items you deliver to clients so that the experience clients get with you is only positive. 

Unjustified negative feedback

At some point, you can receive negative feedback that you disagree with. For example, the person can complain about something you’re not responsible for or the product itself even though you described all the details in the ad description and gave an opportunity to check the item on delivery.

Such reviews are usually very emotional, so you have to ensure that you improve your reputation instead of killing it by responding. Remember that potential customers are not aware of all the details. All they can see is the dissatisfaction of your client and your reaction to it.

It’s crucial to respond calmly and professionally. Apologize for the inconvenience and explain the situation from your side. For example, you can demonstrate that you had provided accurate details about the item in the ad description and offered a pay-on-delivery option. If the client checked the item and paid after inspection, it’s not the case when you made the client pay in advance and eventually delivered something wrong. Potential buyers need to know these essential nuances so they don’t make incorrect conclusions about you. 

Try to reach out to the client and ask to edit or remove this feedback. Explain the situation and offer alternative products if the person made the wrong choice. Suppose you know that you have other items that would fit this client; it’s worth telling more about them. You could also tell about what to pay attention to when choosing similar products to ensure that they meet your needs. Eventually, we all want our problems to be solved. If you have the solution, you have a chance for a positive review.

In addition, regardless of the situation, it’s best not to be rude or dismissive. If you find the customer is being abusive or threatening, request such feedback to be removed. To learn more about feedback appeal, go here.

If someone leaves unjustified or abusive feedback about you, you can appeal to it. We review every appeal and make decisions based on facts and proof, so it’s best to describe your position as detailed as possible.

There are a few simple rules about that: 

You can appeal the same feedback up to 2 times only;

You can appeal feedback if it was left within the last 6 months. 

To appeal on feedback, click on the “Appeal” button under it:

Describe why you believe that this feedback has to be removed and attach proof for your words if possible:

Read it one more time and if everything looks good, click on the “Send” button: 

It’ll be sent for review right away. It may take some time, but we’ll send you a notification as soon as the decision is made.

An alternative option for solving such a case is to contact the customer who left negative feedback. Try to resolve the issue so they are willing to edit it. 

Remember that feedback is your primary tool for building a reputation. Therefore, ensure that you give your customers the best experience possible so that the “Appeal” feature never comes in handy for you

Feedback is a sort of review that every customer can leave after interacting with the seller. They exist to provide prospective buyers with additional information about the reliability of every particular vendor. Since FarmDepot is a marketplace where many sellers offer similar products, buyers can choose who to deal with based on product specs and the seller’s trust level.

You can find feedback about sellers when you open any ad from them. It’s located right under their names: 

It may also happen that the seller doesn’t have any feedback yet. Be the first to leave one if you decide to give it a try and communicate with the seller. 

No matter what your experience was – we’ll appreciate both positive and negative feedback from you. It always helps to make our platform a better place for all.

It’s a process of verifying users by authenticating their ID document and matching it with a selfie. We do this with the help of the identity verification solution.

You’ll have to fill in the required ID details, upload required documents, and take a selfie… there after, submit all for verification.

It’s a badge that appears on the seller’s profile and their ads on FarmDepot. It shows that this particular seller verified their identity through KYC verification.

Ensure to have an active Membership Subscription Package and request an ID verification in your profile. Go to your profile, open settings, click on the “Verified ID badge”, and follow the instructions.

It may happen for a couple of reasons:

1) The doc you tried to submit is not in the database, meaning we can’t verify it. In this case, you’ll receive a respective notification asking you to submit another doc.

2) The picture you attached isn’t able to show whether the doc you submitted belongs to you. In this case, you’ll receive a respective notification asking you to find a place with good lighting and take another selfie. Remember that your face must be clearly visible in the picture.

3) You entered the wrong ID number. In this case, try to resubmit your application and double-check every field you filled in. If the verification is still unsuccessful, try another type of doc.